For any questions, you can contact our customer service by email using the form below and/or contact one of our authorized resellers.
Customer service open Monday to Friday, 9 a.m. to 7 p.m., Saturday by appointment.
FAQ
Find the answers to your most common questions here.
Can we request custom-made furniture?
Yes, we work on plans or sketches according to your projects, in accordance with our manufacturing methods and associated finishes.
Can we change the dimensions on your collections?
Yes, we have dimensions available with balanced proportions and load-bearing, but all our collections can be made to measure. Contact us for any request based on a model.
What is the manufacturing time?
Allow an average of 6 weeks for manufacturing from our Workshop based in Biarritz.
Can we have it delivered?
Deliveries are organized every week from our workshop, delivery and installation in France and abroad. It is imperative to check the goods upon delivery. No complaints will be accepted without specific reservations beforehand on the delivery note. It will also be necessary to take photos of the problem and send them to us within 24 hours at the latest.
What maintenance should be provided for steel?
On a daily basis, a damp sponge or window cleaner on a soft cloth is sufficient. Avoid placing hot pans or dishes directly on the steel. Provide felt pads under decorative objects placed on it (avoid stone and products containing essential oils). It is recommended to oil the table legs with Blunt France oil. In the event of a small scratch, contact us for suitable advice. We also have maintenance products and a more complete kit available to order.
What maintenance should be provided for wood?
The trays are made of solid wood. Solid wood is a material that works over time due to climatic variations (heat and humidity). Some variations in shape or cracks are not inherent to the way but to the material and cannot be the subject of a claim. All our woods are treated in our workshop, it may happen that small occupants persist in the sapwood. In this case, it is enough to apply a little xylophene to remedy their presence. The latter do not present any risk to surrounding wood. No claim can be accepted for this purpose. The wood is varnished for indoor use. Maintenance is simple, sponge or window product is sufficient. The wood is oiled for outdoor use which allows the wood to patina and gray over time, maintenance is possible on estimate at any time to restore the original color.
Where can we see your furniture? Do you work with professionals?
Yes, we work with about a hundred resellers and many decorators. You can contact us directly for more information or ask your usual contacts to contact us for a project.